Enjoy stress free shopping with 1200 parking spaces
FREE PARKING UNTIL FURTHER NOTICE
To help our customers during this difficult period and make their experience as contactless as possible, parking will be free until further notice.
There are 1200 car parking spaces at The Water Gardens, Harlow.
Please note: Discount vouchers not valid for this payment method.
Car Parking tariffs are as follows:
|Car Park Tariffs||Monday – Friday &||Saturday|
|Up to 2 hours||£0.90||£1.20|
|Up to 3 hours||£1.00||£2.00|
|Up to 4 hours||£3.00||£4.00|
|Up to 6 hours||£4.50||£6.00|
|Up to 9 hours||£10.00||£10.00|
|Up to 23 hours||£15.00||£15.00|
|Overnight & Sunday tariff|
|17.30 - 06.00||50p|
|All Day Sunday||50p|
Spend £5.00 or more in Asda or Matalan and claim a refund on your first 2 hours parking.
|Mother & Toddler spaces|
Car Park Height Restriction 2.1 mtrs (6ft 8")
1. Park and remember your registration
2. Shop and enjoy the Water Gardens
3. When ready to leave, enter your registration at the pay station* and pay for your parking - all payment methods now accepted!
Tariffs will remain the same. Spend £5.00 or more in Asda or Matalan and claim a refund on your first 2 hours parking. They will give you a ticket which you can scan at the pay machine to deduct 2 hours from your parking fee.
*Pay Machines are located in ASDA foyer lower car park, outside ASDA on upper car park, and outside Matalan!
FREQUENTLY ASKED QUESTIONS
We understand that a new parking system will take a bit of getting used to, so we have compiled some frequently asked questions to help:
Q. What happens if I do not pay at all or have forgotten to pay?
A. If you do not pay, the parking management company could send you a penalty charge of up to £70. We do offer the option to pay for your parking online if you have forgotten to pay. You can do this by visiting www.parkonomy.com within 24 hours of your visit, however you will not be able to use any parking vouchers from ASDA or Matalan.
Q. Do I need the bay number?
A. No. The bay numbers are no longer required, you just need your vehicle registration number.
Q. How does the system know how much to charge me?
A. The cameras at the car park entrance read your vehicle registration when you enter. When you are ready to leave and input your registration into the pay station the system calculates how long you have stayed and charges you accordingly.
Q. Do I need to pay to pick someone up / drop someone off?
A. The system has a 15 minute grace period and if you stay less than that time you do not need to pay.
Q. Do I still get a discount if I shop in Asda or Matalan?
A. Yes. If you spend over £5.00 in these shops, the staff there will give you a voucher which can be redeemed at the pay station when you are leaving. Please note, if you are paying for your parking online after your visit, you will not be able to use your concession.
Q. What can I do if I have a problem?
A. We have a number of customer service staff dedicated to the car park and at all of the pay stations that are there to help you. If you cannot find anyone, please give us a call on 01279 453554 and we will come to you.
Q. When the car park is very busy I have had to drive around to try and find a space and then just leave. I don't know how long I have been trying to find a space, do I need to pay?
A. In these peak periods the grace period is extended to accommodate these exact situations. No fee will be due under these circumstances and if you have any concerns over this please contact us on firstname.lastname@example.org and we would be happy to help.