Guest Services

Welcome to Water Gardens

Located in the heart of Harlow Town Centre, the Water Gardens is the perfect place to bring the whole family. With a wide range of shopping, dining and leisure, there's something for everyone!


Stay connected where you are! Here at the Water Gardens, we offer FREE Wi-Fi to all shoppers. Make sure you sign-up as soon as you get to the centre to start surfing.

1. Find available Wifi networks

2. Look for BTWifi-WaterGardens

3. Enter your email address when prompted to connect.

Terms and conditions of use apply.

Toilets and Parent & Child Facilities

Our clean, spacious toilets (disabled toilets & baby change facilities) can be found on the lower level of the car park underneath ASDA. They are regularly inspected to maintain a clean and safe environment for our shoppers.


For your convenience, there are two sets of lifts available to use to access the shops via the lower car park. The lifts are located in the lower ASDA foyer and by the Matalan stairwell.

We also have conveyors in the ASDA foyer for trolleys to access the lower car park.

Pushchairs and wheelchairs are strictly not allowed on the conveyor. Please use the lifts for access.

Lost Property

Any lost property can be handed in to the Management Suite (located underneath ASDA) where it will be kept safely.

You can also check if your lost property has been handed in by visiting the Management Suite or calling the Security team on 01279 453554


Need some cash? We've got plenty of ATMs at the Water Gardens. Find them located at...

  • ASDA
  • Barclays Bank
  • Santander


Photo-Me® worked hand in hand with Her Majesty’s Passport Office to develop a photo transfer solution that makes passport renewal easier and simpler. Visit one of our photo booths to get a professionnal digital ID photo for your online passport application. Your photo will be printed in just a few seconds, along with a code that you can enter in your online passport application to attach your digital photo directly to your application.

Photo-Me®’s face-recognition software ensures that customers’ ID photos meet the 75 criteria required by the ICAO (International Civil Aviation Organization) to ensure a viable passport photo.